Receipts Workbench: Receipt Batch Errors When Customer with Same Nambe - FRM-40212: Invalid Value For Field CUSTOMER_NAME (Doc ID 1530223.1)

Last updated on JUNE 24, 2014

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

In receipts workbench, the following error occurs when there are two customers with the same name:

FRM-40212: Invalid value for field CUSTOMER_NAME

Steps to Reproduce:
Responsibility
: Receivables Manager
Navigation
: Receipts > Batch
Created a receipt batch of type Manual-Quick with Control count and Totals, saved the record and proceeded to Receipts screen
Entered a receipt number, transaction number, amount, and the other fields
There are two customers with same name, but different account numbers.
Transaction entered in receipts screen is for one of the customers.
System does not take the customer name automatically based on the customer number. 
Instead, it prompts for the customer name to be chosen between the two available in the list.
After that, the error occurs

Cause

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