No Data Found When Navigating from Receipts Screen to Customer Bank Accounts (Doc ID 1530299.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Payments - Version 12.1.3 and later
Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.
Checked for relevance on 09/12/2014.

Symptoms

When we navigate to the Receivables Responsibility -> Transactions -> Payment Details -> Select Instrument -> Create/Update Instrument -> Payment Details OA screen, we aren't able to see the existing instruments (bank accounts / cards) attached to the customer.

The same issue applies when navigating from the Receipts screen.
 
However when we go to the Customer screen, we are able to see the particular bank account attached to the customer site.  We suspect this might be due to the fact that Oracle code on the OA page probably refers to the instruments attached to customer header and not customer sites.
 
In the OA page shown in the screen shot, by selecting Add bank account, I'm able to view the bank account and add it. But that gets added at the customer account level. This could be the reason why the screen does not show the bank account when we navigate from the Transactions/Receipts screen, as the bank account is attached at customer site level.

The transactions were created through Invoice API's in 11i and environment upgraded to R12.

Cause

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