Purchase Requisition remain in an Incomplete status with no error when trying to Approve

(Doc ID 1530913.1)

Last updated on AUGUST 23, 2017

Applies to:

Oracle Purchasing - Version 12.0.0 and later
Information in this document applies to any platform.

Symptoms

12.1.3
When attempting to approve Purchase Requisition, the documents are remaining in an 'incomplete' status with no specific error message.

The preparer of the Requisition has a valid authority that means the approver has correct user setup, account, approval group/assignment setup
and is in the correct Approval list.

In the output of wfstatus.sql output file we can see the following information.

 

ActivityStatusResult
ROOT/Main Requisition Approval COMPLETE NO_APPROVER_AVAILABLE
Main Requisition Approval/Start COMPLETE #NULL
Start Of Approve Requisition Process/Start COMPLETE #NULL
Start Of Approve Requisition Process/Remove All Notifications For This Document COMPLETE COMPLETE
Start Of Approve Requisition Process/Is AME Used for Approval COMPLETE Y
Start Of Approve Requisition Process/Set Ame Attibutes COMPLETE Y

 



Cause

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