Unable To Correct Debrief Lines When Debrief Has Completed With Errors
Last updated on MARCH 08, 2017
Applies to:Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for relevance on 30-Mar-2016***
On : 12.1.3 version, Debrief / Field Service Report
After completing a debrief, it is no longer possible to correct it if it errors, as the 'Apply' button on Update Task UI is no longer displayed. The users cannot change the task assignment status to be able to enter the corrections.
If the users select the debrief line and click the Post Debrief button, the following error is displayed:
Unable to perform transaction on the record.
Cause: The record contains stale data. The record has been modified by another user.
Action: Cancel the transaction and re-query the record to get the new data.
The issue can be reproduced at will with the following steps:
1. Create SR and task.
2. Assign the task to engineer.
3. Debrief the task so it will error out when completed and submit it. and complete it. Go to SR form -> task tab -> open HTML Debrief.
4. Open HTML Debrief page.
The 'Apply' button is gone and 'Post Debrief' button yields error. The task assignment status is 'Completed' and cannot be changed.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms