Customers Workbench: AR_SEPA_DEBIT_AUTHORIZATION Menu Option is Disabled in the Customers Screen
(Doc ID 1531403.1)
Last updated on MAY 29, 2019
Applies to:Oracle Receivables - Version 11.5.0 to 22.214.171.124 [Release 11.5.0 to 11.5.10]
Information in this document applies to any platform.
AR_SEPA_DEBIT_AUTHORIZATION menu option is disabled in the customers screen (Bank Accounts Tab) even though customer has applied all SEPA patches
The issue can be reproduced at will with the following steps:
1. Query for customer account
2. Open Customer Standard Screen
3. Go to Bank Accounts Tab
4. Click on Tools Menu Option
5. AR_SEPA_DEBIT_AUTHORIZATION menu option is disabled
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