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Customers Workbench: AR_SEPA_DEBIT_AUTHORIZATION Menu Option is Disabled in the Customers Screen (Doc ID 1531403.1)

Last updated on MAY 29, 2019

Applies to:

Oracle Receivables - Version 11.5.0 to 11.5.10.3 [Release 11.5.0 to 11.5.10]
Information in this document applies to any platform.

Symptoms

AR_SEPA_DEBIT_AUTHORIZATION menu option is disabled in the customers screen (Bank Accounts Tab) even though customer has applied all SEPA patches

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Query for customer account
2. Open Customer Standard Screen
3. Go to Bank Accounts Tab
4. Click on Tools Menu Option
5. AR_SEPA_DEBIT_AUTHORIZATION menu option is disabled 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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