Staged Dunning Plan Not Sending Letters at Delinquency Level
(Doc ID 1531445.1)
Last updated on MAY 08, 2018
Applies to:Oracle Advanced Collections - Version 12.1 and later
Information in this document applies to any platform.
Staged dunning plan is not working at Delinquency level, it is not generating dunning letters
The issue can be reproduced at will with the following steps:
1. Collections is setup at Delinquency Level for the customer
2. Perform all the mandatory setups
3. Run the "IEX: Scoring Engine Harness" program
4. Run the "IEX: Send Dunnings for Delinquent Customers"
5. No dunning letters are getting generated even though there are delinquent transactions
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!