Staged Dunning Plan Not Sending Letters at Delinquency Level (Doc ID 1531445.1)

Last updated on JUNE 07, 2016

Applies to:

Oracle Advanced Collections - Version 12.1 and later
Information in this document applies to any platform.
***Checked for relevance on 04-AUG-2014***

Symptoms

Staged dunning plan is not working at Delinquency level, it is not generating dunning letters

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Collections is setup at Delinquency Level for the customer
2. Perform all the mandatory setups
3. Run the "IEX: Scoring Engine Harness" program
4. Run the "IEX: Send Dunnings for Delinquent Customers"
5. No dunning letters are getting generated even though there are delinquent transactions 

Cause

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