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Staged Dunning Plan Not Sending Letters at Delinquency Level (Doc ID 1531445.1)

Last updated on SEPTEMBER 01, 2021

Applies to:

Oracle Advanced Collections - Version 12.1 and later
Information in this document applies to any platform.


Staged dunning plan is not working at Delinquency level, it is not generating dunning letters

The issue can be reproduced at will with the following steps:
1. Collections is setup at Delinquency Level for the customer
2. Perform all the mandatory setups
3. Run the "IEX: Scoring Engine Harness" program
4. Run the "IEX: Send Dunnings for Delinquent Customers"
5. No dunning letters are getting generated even though there are delinquent transactions 


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In this Document
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps

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