Staged Dunning Plan Not Sending Letters at Delinquency Level
Last updated on JUNE 07, 2016
Applies to:Oracle Advanced Collections - Version 12.1 and later
Information in this document applies to any platform.
***Checked for relevance on 04-AUG-2014***
Staged dunning plan is not working at Delinquency level, it is not generating dunning letters
The issue can be reproduced at will with the following steps:
1. Collections is setup at Delinquency Level for the customer
2. Perform all the mandatory setups
3. Run the "IEX: Scoring Engine Harness" program
4. Run the "IEX: Send Dunnings for Delinquent Customers"
5. No dunning letters are getting generated even though there are delinquent transactions
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms