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Sales Order Line Workflow Error ORA-20001 OE_SHIPPING_WF.START_SHIPPING (Doc ID 1531471.1)

Last updated on OCTOBER 11, 2020

Applies to:

Oracle Order Management - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

On : 11.5.10.2 version, WMS, Shipping & Transportation

When attempting to process order the Sales order line stuck in the Picked Status even though
it has been picked and shipped successfully. Need to progress line for invoicing see the
following error.

ERROR
Error Name: -20001
Error Message: ORA-20001:
Error Stack: nnnn Ship - Line, Manual Ship Exception Error -20001 ORA-20001: OE_Shipping_WF.Shipping_Activity
(OEOL, nnnnn, nnnnn, RUN, nnnnnnnnn 1,6,10,11,14,15,16,17,36,39,40,44,46,Shp-E-4E-34) Wf_Engine_Util.
Function_Call(OE_SHIPPING_WF.START_SHIPPING, OEOL, nnnnnn, nnnnnn, RUN)

Workflow end with Error at Ship Activity with a result of Exception.

STEPS
1. Responsibility: Order Management
2. Order Organizer > Sales Order >>> Query Order = nnnnnnn9
3. Observe: Line 1.1 qty = 2 stuck in AWAITING_SHIPPING
4. Customer tried to "Retry Activity in Error" and the order remains stuck.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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