Aging Bucket Amounts in iReceivables Do Not Match Customer Account Details in Receivables (Doc ID 1531556.1)

Last updated on JUNE 02, 2017

Applies to:

Oracle iReceivables - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms


The Aging Bucket information for a Customer in iReceivables page does not match with Receivables Collections Aging bucket information.



STEPS TO REPLICATE
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The issue can be reproduced at will with the following steps:
1. From iReceivables check the Aging for a particular customer.
2. Check the Aging for the same customer from Receivables / Advanced Collections and they do not match

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot get the correct numbers and see a discrepancy.

Cause

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