Advanced Collections: Interaction Will Not Automatically Close After Clearing Header In Advanced Collections (Doc ID 1532089.1)

Last updated on FEBRUARY 23, 2015

Applies to:

Oracle Advanced Collections - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

Interaction Will Not Automatically Close After Clearing Header In Advanced Collections.  After changing a strategy, the form doesn't force the Open Interaction to close.
The interaction continues even when another customer is queried.

Steps to Reproduce:
Responsibility
: Collections Agent
Navigation
: Collections
Start an Interaction
Change the strategy
Use F8 to clear the form
Query a new customer

Notice the interaction from the old customer is still going.

Cause

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