Can't See Service Activity Code In The Material Tab Debrief (Doc ID 1532158.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Debrief / Field Service Report

ACTUAL BEHAVIOR
---------------
After creating a new Service Activity and billing type of material with line type as Return,
Then attached it to the Business Process and the transaction subtype,
Not able to view the SAC in the LOV in the profile option CSF:Default Debrief Service Activity Code.

EXPECTED BEHAVIOR
-----------------------
Expect to view the new SAC in the LOV in the profile option CSF:Default Debrief Service Activity Code.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Field Service Dispatcher>>Service Request>>Charges>> Service Activity and Billing type (To define the material transaction billing type)

Field Service Dispatcher>>Service Request>>Charges>>Service Business process( To attach the billing type with business process)

Field Service Dispatcher>>Service Request>>Charges>>Install base and Transaction types ( To add the source transaction type)

Cause

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