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Field Service Debrief: Unable to See Service Activity Code In The Material Tab (Doc ID 1532158.1)

Last updated on JUNE 04, 2019

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Creating a new Service Activity (SAC) and billing type of material with line type as Return.
Attached it to the Business Process and the transaction Sub-type, but still not able to view the SAC in the LOV in the profile option 'CSF:Default Debrief Service Activity Code'.

Steps:

(R) Field Service Dispatcher
(N) Service Request > Charges > Service Activity and Billing type (To define the material transaction billing type)
  - Service Business process (To attach the billing type with business process)
  - Charges > Install base and Transaction types (To add the source transaction type)

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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