Unable to Re-open Closed PO Shipment Line (Doc ID 1532218.1)

Last updated on SEPTEMBER 20, 2023

Applies to:

Symptoms

Created a standard PO with 1 line split into 2 shipment lines and then approved. Closed Shipment line 2 using Tools > Control > Close. Would like to open again the same shipment line using Tools > Control > Open. System is saying "Control Action is completed successfully. Please re-query to see the changes" but after re-query the PO, the shipment line remains closed. 

Reproducible Steps

1) Login to Purchasing Super User
2) Create PO in the Purchase Order form with 1 line 1 shipment line.
3) Approve the PO
4) Without performing any receipts, manually close shipment line using 'Tools > Control' in "Purchase Order Summary' form
5) Try to open the same shipment line using 'Tools > Control' in 'Purchase Order Summary' form. System pops-up a window which says "Control Action is completed successfully. Please re-query to see the changes".
6) Re-queried the PO in Purchase Order Summary form to display the Shipment line. Shipment line remains in status "Closed".
7) Reproduced the same scenario using the Buyer Work Center functionalities. Same result. The closed shipment line remained closed after manually reopening it.
8) Created a similar PO in 11i but the same issue cannot be replicated in 11i.

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.