First responder Wins Method Not Effective With Two Approval Groups In Sequence (Doc ID 1532248.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Internet Expenses - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When using voting method as first responder wins and one of the approver approves then AME doesn't close the notification to the other current
approval group's users before notifying the next approval group's users.
 
This issue occurs even if the patch 8490741: R12.OIE.B has been applied.
 
Expectation in simple scenario as follows:
 
  if we have two dynamic approval groups with following people
  1. A - group1
  1. B - group1
  1. C - group1
 
  2. A - group2
  2. X - group2
 
- A, B and C are notified initially.

1- the first problem is  When B approves, A and C are beaten by first responder in the front end but the notification is not cancelled in the
  backend for A and C.
2- second problem is Only X is notified and A is not notified as his notification from previous step is not cancelled yet.
 
Group 1 is set to first responder wins so we expect the notification to be closed / cancelled once any approver of group 1 responds.
 
After applying  8490741: R12.OIE.B the notifications for all other approvers of the same group
get cancelled if one approver responds as expected but that only works fine if the first responder wins' group is the final level and has no following approval group after it
( in our example if approver group 2 is not there then things work fine and we do not face the 2 issues mentioned above).

Cause

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