Last updated on SEPTEMBER 06, 2016
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
On 12.1.3 - Service Request Form:
When attempting to enter the serial number details or just enter the mandatory values in the Service Request form and save the details, the following error occurs:
FRM-40735: WHEN-VALIDATE_ITEM trigger raised unhandled exception ORA-01403
Steps to Replicate
Service (R) >> Service Requests (N) >> Create Service Request
1. Open service request form
2. Enter the serial number and tab out
The error occurs.
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