TeleService Error: FRM-40735: WHEN-VALIDATE-ITEM Trigger Raised Unhandled Exception ORA-01403 While Entering Serial Number in Service Request Form (Doc ID 1532542.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
Review: 28-Jul-2014

Symptoms

On 12.1.3 - Service Request Form:

When attempting to enter the serial number details or just enter the mandatory values in the Service Request form and save the details, the following error occurs:

Error

FRM-40735: WHEN-VALIDATE_ITEM trigger raised unhandled exception ORA-01403


Steps to Replicate

Service (R) >> Service Requests (N) >> Create Service Request

1. Open service request form
2. Enter the serial number and tab out

The error occurs.

 

Cause

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