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Create Contact in Sales Fails When DFF's are Enabled (Doc ID 1533419.1)

Last updated on MARCH 28, 2019

Applies to:

Oracle Sales - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, TCA Integration

ACTUAL BEHAVIOR
---------------
When adding a contact in Oracle Sales, if you have the profile option for 'ASN: Show Contact DFF Page" set to 'Yes' and you try to fill in any of the DFF's that are an LOV, it will bounce you back to the Organization Summary page and not save the contact. This creates a situation where a contact cannot be added.

Work around is to either 1) not fill in the DFF's or to type in exact code and click Save/Apply

EXPECTED BEHAVIOR
-----------------------
We should be able to fill in the DFF's for the contact and save

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a DFF for the contact as follows
  a. Navigate to: System Administrator > Application > Flexfield > Descriptive > Segments
  b. Query for: Application: Receivables Title: Organization Contact Information
  Click on Global Data Elements and add the following Segments:
  Number: 30
  Prompt: Test for Sales Contact DFF
  Column: Attribute5
  ValueSet: ASN_Yes_No (any value set seeded or custom seems to create the same issue)
  Save and compile flexfield
2. Navigate to: Sales User > Sales Dashboard > Customers > Contacts Tab > Create Contact (Note: The profile option for "ASN: Show Contact DFF Page" is set to 'Yes' for this page to show up)
3. Enter in basic information for contact > click 'Next'
  Contact DFF page is displayed
4. Select the field for 'Test for Sales Contact DFF' (this is an LOV - you can begin to type or use the torch icon to search)
5. If you click on the torch icon, or type in a few letters and hit tab (basically put any value in the DFF that is an LOV) > it bounces you back to the Organization Summary main page and does not save the contact


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create contacts if they need to fill in the DFF's that are LOV's (not free text type in ones)

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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