Errror You cannot deactivate an asset for which there are open work requests or service requests or work orders
(Doc ID 1533588.1)
Last updated on JUNE 21, 2023
Applies to:
Oracle Enterprise Asset Management - Version 12.0.0 and laterInformation in this document applies to any platform.
Symptoms
When trying to inactivate some numbers in define Asset number form, the following error is visible
ERROR
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Cause: You cannot deactivate an asset for which there are open work requests or service requests or work orders
The issue is only seen for several asset numbers, rest are ok
STEPS
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1. Responsibility enterprise Asset management
2. Go to Assets > Define Asset number > query by asset number > uncheck Active
3. Maintenance Super user > Work Request > see status is On Work order
4. EAM > Work order > query for WO and se status= Complete
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |