Customers Workbench: Attempt to Update Taxpayer ID Error - The Taxpayer ID Is Invalid. Please Enter A Valid Value. (Doc ID 1533648.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Attempting to update a Taxpayer ID and receive the following error:

Error
The Taxpayer ID A12345678 is invalid. Please enter a valid value.

You are able to update the Tax Registration Number only in the "Tax Profile" tab, not in the "Profile" tab.

The Taxpayer ID is valid at the EU VAT Number validation site (http://ec.europa.eu/taxation_customs/vies/vatResponse.html).

The issue is happening with all Spanish customers, Irish and Belgium customers at least.
For Example:
You need to update the Taxpayer ID and Tax Registration Number for Belgium customers because the Belgium tax authority added a 0 to all Tax Registration Numbers.

Steps to reproduce:
Responsibility:  Receivables
Navigation:  Customers > Customers
Query a Customer
Go To:  Profile Tab
Update Taxpayer ID. The error appears.

You are only able to update the "Tax Registration Number" in the "Profile" tab if "Taxpayer ID" is NULL.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms