Log Search Resulting in No Logs Returned When Searching with TimeStamp

(Doc ID 1533754.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Transportation Management - Version 6.2.8 to 6.3.1 [Release 6.2 to 6.3]
Information in this document applies to any platform.

Symptoms

When attempting to view a log via the Log Search screen (e.g. such as clicking on "View Log" from an action), no logs are displayed or downloaded. It is noticed that if the timestamp (labeled: From) is removed or set back some hours, that the logs now show up. However, the logs displayed include a timestamp that is off by some hours as compared to when the action was actually executed.

Cause

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