iReceivables Not Showing The Customer Balance Correctly When Having Both Active and Inactive Bill To Purpose for One Site (Doc ID 1533810.1)

Last updated on OCTOBER 02, 2017

Applies to:

Oracle iReceivables - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

Scenario:-

1) When there are two (2) Bill To Locations in Business Purposes tab and one location is active and another location is inactive, both the locations are having open balances.

2) When customer is queried in iReceivables, by selecting Show all Sites check box, the system is showing balances of the Active location only.
The open balances of the Inactive location are not displaying. As a result, the Customer open balance is showing incorrectly.

Cause

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