iReceivables Not Showing The Customer Balance Correctly When Having Both Active and Inactive Bill To Purpose for One Site
Last updated on OCTOBER 02, 2017
Applies to:Oracle iReceivables - Version 188.8.131.52 and later
Information in this document applies to any platform.
1) When there are two (2) Bill To Locations in Business Purposes tab and one location is active and another location is inactive, both the locations are having open balances.
2) When customer is queried in iReceivables, by selecting Show all Sites check box, the system is showing balances of the Active location only.
The open balances of the Inactive location are not displaying. As a result, the Customer open balance is showing incorrectly.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms