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How To Create Workflow Tag With Action Of UNDELVRD (Doc ID 1533879.1)

Last updated on FEBRUARY 17, 2023

Applies to:

Oracle Workflow - Version to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.


According to the workflow administrator's guide documentation, it is possible to create a workflow tag using the action of "UNDELVRD". However in  Release 11i and Release 12.x instances only "Error", "Ignore", and "Unavailable" are in the drop-down list of actions.



The Workflow Administrator's Guide lists the following:

This page lets you enter patterns of text found in unusual messages and the status you 
want to assign to an inbound message if it contains any of those patterns. For example, 
unusual messages include bounced or returned messages and auto-reply messages such
as those sent by vacation daemons, mass mailing lists, and so on. Since different mail 
systems vary in how they identify bounced, undeliverable, or otherwise invalid 
messages, you can use notification mailer tags to specify how your mail system 
identifies those stray messages and how you want the notification mailer to handle 
those messages should it come across them.
Oracle Workflow provides several predefined tags for text commonly found in 
undeliverable or auto-reply messages. For each tag, the list displays the pattern, which 
is the string of text to look for in the From line, Subject line, or body of the message, and
the action, which is the mail status to assign to the message if that pattern is found. The 
notification mailer handles messages according to these mail status values, as follows: 

• UNDELVRD - Moves the message to the discard folder and updates the 
notification's mail status to FAILED. Additionally, the notification preference of the 
recipient of the notification is updated to DISABLED. No error process is initiated 
for this notification activity. However, after correcting the issues that prevented the 
e-mail from being sent, you can reset the user's notification preference and then run 
the Resend Failed/Error Workflow Notifications program to re-enqueue failed 
notifications on the notification mailer's outbound queue. See: Handling Mailer 
Errors, page 2-75.

• Unavailable - Moves the message to the discard folder and continues waiting for a 
reply to the notification since the notification's status is still OPEN, but its mail 
status is updated to UNAVAIL. This status is purely informative, as no further 
processing occurs with this notification. 

• Ignore - Moves the message to the discard folder and continues waiting for a valid 
reply to the open notification. The notification's status is still OPEN and its mail 
status is still SENT. 


How to create the Workflow Mailer tag with action of UNDELVRD?



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