iReceivables External User Not Able To Access Customer Access Screen

(Doc ID 1533934.1)

Last updated on JANUARY 04, 2017

Applies to:

Oracle iReceivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

External login for a customer displays the following error:

  Internet Explorer could not display the webpage
  What you can try:
  Diagnose Connection Problems
 
When they click the Diagnose Connection Problems it states there are no connection problems

Cause

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