Delinquency Level Automatic Work Items In Strategy Fulfillment Mailer Get Skipped If Bill to Balance is Negative (<= 0)

(Doc ID 1534002.1)

Last updated on OCTOBER 24, 2017

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

 You are running Collections at Delinquency Level with Strategies.

Automatic Workitems (dunning letters) are skipped in case the bill to open amount is negative for this customer.

Example:

There are 2 delinquent invoices

amount 300

amount 200

and one open unapplied receipt or on-account credit memo with amount 600.

This gives a bill to balance of -100 and the workitem for each of the invoices is skipped.

Expectation is that the dunning letters are sent even the total bill to balance is negative.

Cause

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