TeleService Error: 'FRM-41826 Cannot Replace Group; Columns Don't Match LOV For field INSTANCE_NAME' On Service Request Tab
Last updated on SEPTEMBER 06, 2016
Applies to:Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
***Checked for relevance on 08-Sep-2014***
On 12.1.3, Service Request tab on Contact Center form, it is found that the Instance Name field LOV does not work and gives an error:
"FRM-41826 Cannot Replace Group; columns don't match LOV"
- Add the 'Instance Name' field with Folder tools.
- Enter the customer name for SR, then use the list of values for the Instance Name field.
- Error is received.
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