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Is There A User Visible Link Of Dunning Callbacks To The Transactions Contained On Dunning Letter? (Doc ID 1534286.1)

Last updated on JANUARY 11, 2021

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.


In R12.1.3:

Users can see Dunning Callback Tasks having been added to the UWQ, and can click on the Callback Task to drill into Collections. However users are not able to tell what Transactions pertain to the Callback record. They can see that the Related To for the Task specifies a 'Collections Dunning' Name and Details which apparently tie to the Dunning Letter. But does this tie to Transactions somehow that would be useful to users ?

Is there a user visible link or any other link of Dunning Callbacks to the Transactions that were contained on the Dunning Letter?


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