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iStore error during order submit: ORA-01086: savepoint 'SUBMITQUOTE_PVT' never established (Doc ID 1534502.1)

Last updated on MARCH 31, 2020

Applies to:

Oracle iStore - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On Test and PROD: 12.1.3 version, Checkout and Order Placement

When attempting to place order, intermittently
the following error occurs.

ERROR
-----------------------
"Application Error"

View source shows :

Message: ORA-01086: savepoint 'SUBMITQUOTE_PVT' never established in this session or is invalid
ORA-06512: at "APPS.IBE_QUOTE_CHECKOUT_PVT", line 1056
ORA-01086: savepoint 'SUBMIT_QUOTE_PUB' never established in this session or is invalid
ORA-06512: at "APPS.ASO_UTILITY_PVT", line 62
ORA-06512: at "APPS.ASO_QUOTE_PUB", line 1103
ORA-06510: PL/SQL: unhandled user-defined exception
ORA-06512: at "APPS.IBE_QUOTE_W1_PVT", line 5995


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Checkout the saved cart
2. Place order
3. Sometimes order errors

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot place orders.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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