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Unable To Search For Employee Contact Type In Contact Center Customer Search Form (Doc ID 1534730.1)

Last updated on MAY 22, 2020

Applies to:

Oracle Customer Care - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Contact Center

ACTUAL BEHAVIOR
---------------

Within the search form CSCCSRCH there is currently no ability to search for contacts based on employee name(s)

EXPECTED BEHAVIOR
-----------------------
The customer expects to be able to search on employee names within contact center

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Customer Support
2. Contact Center
3. Search Tool
4. No way of searching against employee names
5. This is possible in the Find SR form

Changes

 None

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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