Unable To Search For Employee Contact Type In Contact Center Customer Search Form
(Doc ID 1534730.1)
Last updated on MAY 22, 2020
Applies to:
Oracle Customer Care - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Contact Center
ACTUAL BEHAVIOR
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Within the search form CSCCSRCH there is currently no ability to search for contacts based on employee name(s)
EXPECTED BEHAVIOR
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The customer expects to be able to search on employee names within contact center
STEPS
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The issue can be reproduced at will with the following steps:
1. Customer Support
2. Contact Center
3. Search Tool
4. No way of searching against employee names
5. This is possible in the Find SR form
Changes
None
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |