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Trying to Create or Update a Service Request and Receive Error DRG-10607: Index Meta Data is Not Ready Yet for queuin in Package CS_ServiceRequest_PVT Procedure Create_ServiceRequest (Doc ID 1534883.1)

Last updated on JUNE 30, 2019

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Request Form

When attempting to update a service request, the following error occurs:

ERROR
-----------------------
ORA-29877: failed in the execution of the ODCIINDEXUPDATE routine
ORA-20000: Oracle Text error:
DRG-50857: oracle error in textindexmethods. ODCIIndexUpdate
ORA-20000: Oracle Text error:
DRG-10607: index meta data is not ready yet for queuin in Package CS_ServiceRequest_PVT Procedure Update_ServiceRequest

When attempting to create a service request, the following error occurs.

ORA-29875: failed in the execution of the ODCIINDEXINSERT routine
ORA-20000: Oracle Text error:
DRG-50857: oracle error in textindexmethods. ODCIIndexInsert
ORA-20000: Oracle Text error:
DRG-10607: index meta data is not ready yet for queuin in Package CS_ServiceRequest_PVT Procedure Create_ServiceRequest


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. In the Create Service Request form try to update or create a service request
2. The reported error occurs

Cause

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In this Document
Symptoms
Cause
Solution
References


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