Perfomance Issue With Service Request API in call to Package JTF_CALENDAR_PUB_24HR under Get_Available_Time_slot
(Doc ID 1534905.1)
Last updated on MAY 19, 2020
Applies to:Oracle Teleservice - Version 220.127.116.11 and later
Information in this document applies to any platform.
On 18.104.22.168 -
Perfomance issue with service request API.
Calling CS_ServiceRequest_PUB.Create_ServiceRequest API first time is taking too much time to create service request.
After that it completes within few seconds.
It takes more than 3 minutes, when it should take less than 30 seconds.
Calling CS_ServiceRequest_PUB.Create_ServiceRequest API.
Creating just a service request and using autoassignment.
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