Perfomance Issue With Service Request API in call to Package JTF_CALENDAR_PUB_24HR under Get_Available_Time_slot
(Doc ID 1534905.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Teleservice - Version 11.5.10.2 and laterInformation in this document applies to any platform.
Symptoms
On 11.5.10.2 -
ACTUAL BEHAVIOR
---------------
Perfomance issue with service request API.
Calling CS_ServiceRequest_PUB.Create_ServiceRequest API first time is taking too much time to create service request.
After that it completes within few seconds.
EXPECTED BEHAVIOR
-----------------------
It takes more than 3 minutes, when it should take less than 30 seconds.
STEPS
---------
Calling CS_ServiceRequest_PUB.Create_ServiceRequest API.
Creating just a service request and using autoassignment.
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Changes |
Cause |
Solution |
References |