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12.0.6 - Unexpected Error While Trying To Update "Complete - No Charges" Work Order (Doc ID 1534952.1)

Last updated on APRIL 12, 2019

Applies to:

Oracle Enterprise Asset Management - Version 12.0.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.0.6 version, PM

When attempting to update work order that has a status of 'Complete - No Charges' in self service mode, the following error occurs can be seen in About this Page > Bug Report.

ERROR
-----------------------
## Detail 0 ## java.lang.NullPointerException at oracle.apps.eam.workorder.webui.MaterialRequirementsCO.handleStatusOnlyUpdateable(MaterialRequirementsCO.java:241) at oracle.apps.eam.workorder.webui.MaterialRequirementsCO.processRequest(MaterialRequirementsCO.java:55) at wesgroup.oracle.apps.eam.workorder.webui.WXXMaterialReqExtendedCO.processRequest(WXXMaterialReqExtendedCO.java:32) at wesgroup.oracle.apps.eam.workorder.webui.WXXMaterialReqExtended2CO.processRequest(WXXMaterialReqExtended2CO.java:37) at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:596) at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:251) at oracle.apps.fnd.framework.webui.OAWebBeanHideShowHelper.processRequest(OAWebBeanHideShowHelper.java:104) at
..


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Maintenance Super User
2. Query for work order with Status Type = 'Complete - No Charges'
3. Click on Update Work Order icon at the end of the selected row.
  See the error message:
  You have encountered an unexpected error. Please contact the System Administrator for assistance.

Cause

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In this Document
Symptoms
Cause
Solution
References


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