My Oracle Support Banner

TeleService: Workflow Is Calling Twice From Service Request Form - Tasks Tab (Doc ID 1534974.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.


In Service Request - Tasks tab:
When pressing on Launch Workflow button after making changes, including adding comments to a Descriptive Flexfield (DFF), the Workflow is launched twice.


The issue can be reproduced at will in 12.1.3 environments.

1. Open the Create Service Request form
2. Create a Service Request and navigate to the Tasks Tab
3. Select a task type and save the Task
4. Update the DFF and save.
5. Return to the Tasks tab and click on the Launch Workflow button
=> There are 2 workflows in the Workflow Status Monitor for the same Task.

Note that there is a message 2 rows updated.


Upgrade to Release 12.1.3.
This did not happen in 12.0.6.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.