Entering Line Charges On The Order Line Throws FRM-40735 Error. (Doc ID 1535009.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 11.5.8 and later
Information in this document applies to any platform.

Symptoms

When attempting to view Charges and Freight Costs in Sales Order form,
the following error occurs.

ERROR
-----------------------
FRM-40735: WHEN-NEW-ITEM-INSTANCE trigger raised unhandled exception
ORA-04062

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. using order management responsibility
2. open sales order form
3. view Charges and Freight Costs

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Cannot charge freight to the customer.It is a financial impact to the customer.

Cause

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