Unable to reserve PO or Release, after attempting to approve the status remain 'Pre-approved'
(Doc ID 1535437.1)
Last updated on MAY 01, 2023
Applies to:
Oracle Purchasing - Version 12.0.0 to 12.1.3 [Release 12 to 12.1]Information in this document applies to any platform.
Symptoms
On : 12.1.3 version, Approvals - Req, PO
When trying to approve the the standard PO or Release, the documents struck in 'Pre-Approved' because unable to reserve for these documents.
This issue is occurring for all standard PO or Release.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a PO or Release
2. Submit it for approve
3. The approver approved it
4. There is no specific error in the window but the document status changes to 'Pre-Approved'
The system can't reserve the PO.
<wfstatus.sql output>
We can see the following information in the output of wfstatus.sql for 'Pre-Approved' PO.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |