Service Request Form Crashes When Tasks Which Do Not Have Dispatch Rule Associated Are Updated
(Doc ID 1535494.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Teleservice - Version 12.1.2 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.2 version, Service Request Form
When attempting to update a task in the service request form, the Service Request form crashes with the below error.
Error
"FRM-92100: Connection to the Server has been disconnected error".
Steps to Reproduce
The issue can be reproduced at will with the following steps:
Service (R) >> Service Requests >> Create Service Request
1. Open a service request with a task which has no Dispatch rule associated.
2. Try to update the task, the form crashes.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |