Service Request Form Crashes When Tasks Which Do Not Have Dispatch Rule Associated Are Updated (Doc ID 1535494.1)

Last updated on MAY 19, 2017

Applies to:

Oracle Teleservice - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.2 version, Service Request Form

When attempting to update a task in the service request form, the Service Request form crashes with the below error.

Error

"FRM-92100: Connection to the Server has been disconnected error".


Steps to Reproduce

The issue can be reproduced at will with the following steps:

Service (R) >> Service Requests >> Create Service Request

1. Open a service request with a task which has no Dispatch rule associated.
2. Try to update the task, the form crashes.


Changes

 

Cause

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