My Oracle Support Banner

Pick Release Document Set Not Printing customized Commercial Invoice report. (Doc ID 1535629.1)

Last updated on FEBRUARY 02, 2022

Applies to:

Oracle Shipping Execution - Version 11.5.10.CU2 to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.
 

Symptoms

On : 11.5.10.2 version, All Shipping Reports

ACTUAL BEHAVIOR
---------------
Customer has these reports in their pick release document set:

Seeded Shipping Exceptions Report
Customized Pick Slip Report
Customized Packing Slip Report
Customized Commercial Invoice Report.

The first 3 reports are printed at pick release, but the customized Commercial Invoice report is not printing

EXPECTED BEHAVIOR
-----------------------
Expect all 4 reports to print at Pick Release

Note:  The fact that the first two customized reports printed successfully proves that patch 9245452 has already been applied.   Printing of customized documents as part of a document set is not possible if  patch 9245452 has not been  applied.  See note 413108.1  "Ability to Execute Document Sets in XML Output Format"

Also note: The fact that the packing slip prints at pick release indicates that the customer is using a Ship Confirm rule in Pick Release, so that orders are picked and shipped in one step.

 

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Pick release any some order.
2. Pick Release completes successfully
3. The first 3 reports are printed on the designated printer, but the  Customized Commercial Invoice report is not printed.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are continually re-printing the customized Commercial Invoice report, which wastes time, increases shipping cost, and delays shipments.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.