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Transaction Form Issue: When Navigating to Payment Details for a Transaction, No Customer Bank Accounts are Listed Even if they Exist (Doc ID 1535991.1)

Last updated on MAY 31, 2018

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to associate bank details to a transaction via:
Responsibility: Receivables Manager
Navigation: Transactions > Payment Details > Select Instrument > Create/Update Instrument
The Payment Details screen does not show any of the existing bank accounts associated to the customer.

Cause

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