Encountering Message When Click on the Configurator Button from Order Management (OM) 'Configurator Processing. Please wait...'

(Doc ID 1536071.1)

Last updated on JANUARY 19, 2018

Applies to:

Oracle Configurator - Version 12.1.3 and later
Information in this document applies to any platform.
Checked for currency on 9-FEB-2015


The following message is displayed continuously after click on the Configurator button from Order Management (OM):

"Configurator Processing. Please wait..."

Expect to be able to use Configurator.

The issue can be reproduced at will with the following steps:
1. Log in to any Order Management responsibility
2. Navigate to Sales Orders/ Line Items Tab
3. Enter an ATO or PTO model
4. Click the Configurator button
5. The following message is displayed and nothing else happens:
 "Configurator Processing. Please wait..."


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms