Registration Approval Notification Emails Are Going To SYSADMIN Instead Of a Default Approver Setup in CRM Admin UI (Doc ID 1536106.1)

Last updated on MAY 02, 2017

Applies to:

Oracle iStore - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR  
---------------
User Approval notification emails are going to SYSADMIN instead of a default Approver setup for the "JTF User Approval"

EXPECTED BEHAVIOR
-----------------------
Approval Notification should be sent to an approver who was defined on CRM Administrator UI as a default approver

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Setup Approver in the CRM Admin UI

Resp: CRM HTML ADMINISTRATION
Navigation: User Maintenance > Setup > Approval Setup
Click: JTF User Approval
Click Next
Add, Approver

2. Register a new B2B user via iStore self-service registration UI
3. See, SYSADMIN user gets approval notification

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
iStore Admin must review and approve user approvals instead of SYSADMIN.

Cause

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