Customer Contacts Not Displaying in Service Contracts Authoring Form
Last updated on MARCH 08, 2017
Applies to:Oracle Service Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
Checked for relevance on 07-Aug-2015
Customer contact names that were shown on the contracts in 11i are not shown on upgraded contracts in R12.
Expect to see the customer contact names on the 12.1.3 contracts as they were shown in 220.127.116.11.
Steps to reproduce:
1. In 18.104.22.168 environment have a Service Contract with customer contacts defined using user-defined contact roles.
2. Upgrade to R12.1.3
- observe that in the upgraded contracts the customer contact roles are shown, but the Name field is blank.
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