Customer Contacts Not Displaying in Service Contracts Authoring Form (Doc ID 1536145.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Service Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
Checked for relevance on 07-Aug-2015

Symptoms

Customer contact names that were shown on the contracts in 11i are not shown on upgraded contracts in R12. 

Expected behaviour:
Expect to see the customer contact names on the 12.1.3 contracts as they were shown in 11.5.10.2.

Steps to reproduce:
1. In 11.5.10.2 environment have a Service Contract with customer contacts defined using user-defined contact roles.
2. Upgrade to R12.1.3
- observe that in the upgraded contracts the customer contact roles are shown, but the Name field is blank.

Cause

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