AME Is Ignoring Top_Level_Supervisor, XX Lacks A Supervisor, So AME Cannot Complete The Chain Of Authority For The Transaction (Doc ID 1536650.1)

Last updated on JULY 16, 2017

Applies to:

Oracle Approvals Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On Development and Production:  12.1.3 version, Approval Workflow & Builder Issues

When attempting to run a test transaction in AME where 'Absolute Job Level' is being used and  TOP_SUPERVISOR_PERSON_ID Is Specified , and is the CEO, the following error occurs.

 "<> lacks a supervisor, so AME cannot complete the chain of Authority for the transaction"

 

Steps to Reproduce:
The issue can be reproduced at will with the following steps:

  1. Create a test transaction
  2. Hard code the TOP_SUPERVISOR_PERSON_ID
  3. Run the test transaction and it fails with the 'lacks supervisor' error



Cause

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