Multiple Authorizations/Approvals Created When Submitting Sales Order In OM (Doc ID 1536851.1)

Last updated on NOVEMBER 05, 2014

Applies to:

Oracle Payments - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

On : 11.5.10.2 version, FC Core

Duplicate authorizations and approval codes created with reference to the same sales order and amount twice.

 

This issue occurs in the following scenario:

An order is created and the credit card details are entered incorrectly. The order gets booked, but there is no approval code nor any record created in IBY.

The user corrects the card details and submits the order a second time.  Now, the approval code is visible in the Sales Order form and when querying the IBY transactions table, there are already 2 authorization records (instead of just one).




Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms