Trade Management Write Off Claim Error in AR Receipt API: "An Error Happened When Creating Receipt Write Off through AR Receipt API."

(Doc ID 1536933.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Trade Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Cannot settle a claim using write off settlement.

The claim status remain open, when trying to settle by running the OZF-TM : Claim Auto Write-Offs Program" concurrent request.  The request Completes as Normal but the output log shows error.

Error

Error in OZF-TM: Claim Auto Write-Off Program log file:

Please set the receipt write-off limits range system option.
An error happened when creating Receipt Write Off through AR Receipt API. Auto Write off Failed for claim Number: DED00000

 

Steps to Reproduce

  1. Responsibility: Oracle Trade Management Administrator
  2. Navigation: Requests > Run
  3. Run "OZF-TM :Claim Auto Write-Offs Program" concurrent request to close open claims
  4. The request Completes as Normal the log file output shows error  .

 

Cause

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