Vertex - Unable to complete a credit memo (Doc ID 1537005.1)

Last updated on JANUARY 11, 2017

Applies to:

Oracle E-Business Tax - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Attempting to credit a transaction and you are not able to complete the transaction.  The complete button is greyed out.

In the FND log file, you see such errors as follows:

ZX_VERTEX_TAX_SERVICE_PKG: CREATE_TAX_LINE(+)
Input Parameters :- DOCUMENT_TYPE : APPLIED_CREDIT_MEMO, TAX : LOCATION, TAX_AMOUNT : -78.16
p_tax : LOCATION
p_amount : -78.16
g_StTaxAmt : 0
g_CoTaxAmt : 0
g_CiTaxAmt : 0
g_TotalTaxAmt : -78.16
ZX_VERTEX_TAX_SERVICE_PKG: RESET_PARAMETERS(+)
ZX_VERTEX_TAX_SERVICE_PKG: RESET_PARAMETERS(-)
ZX_VERTEX_TAX_SERVICE_PKG: SET_PARAMETERS(+)
L_LINE_LEVEL_ACTION :TAX_LINE_DELETE
Value of I is :1
ORA-01403: no data found
ZX_API_PUB: ptnr_sync_calc_tax:ZX_TPI_SERVICES_PKG.call_partner_service returned errors
ZX_API_PUB: ptnr_bulk_sync_calc_tax:ZX_TRL_PUB_PKG.manage_taxlines returned errors
ZX_API_PUB: DUMP_MSG()+
0 Error Message(s) dumped into Zx_Errors_GT.
ZX_API_PUB: DUMP_MSG()-
Start Time :07-03-2013 13:46:14
End   Time :07-03-2013 13:46:19
Total Time :0:0:5
return status service = E


Cause

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