Vertex - Unable to complete a credit memo
(Doc ID 1537005.1)
Last updated on JANUARY 11, 2017
Oracle E-Business Tax - Version 12.1.3 and later Information in this document applies to any platform.
Attempting to credit a transaction and you are not able to complete the transaction. The complete button is greyed out.
In the FND log file, you see such errors as follows:
ZX_VERTEX_TAX_SERVICE_PKG: CREATE_TAX_LINE(+) Input Parameters :- DOCUMENT_TYPE : APPLIED_CREDIT_MEMO, TAX : LOCATION, TAX_AMOUNT : -78.16 p_tax : LOCATION p_amount : -78.16 g_StTaxAmt : 0 g_CoTaxAmt : 0 g_CiTaxAmt : 0 g_TotalTaxAmt : -78.16 ZX_VERTEX_TAX_SERVICE_PKG: RESET_PARAMETERS(+) ZX_VERTEX_TAX_SERVICE_PKG: RESET_PARAMETERS(-) ZX_VERTEX_TAX_SERVICE_PKG: SET_PARAMETERS(+) L_LINE_LEVEL_ACTION :TAX_LINE_DELETE Value of I is :1 ORA-01403: no data found ZX_API_PUB: ptnr_sync_calc_tax:ZX_TPI_SERVICES_PKG.call_partner_service returned errors ZX_API_PUB: ptnr_bulk_sync_calc_tax:ZX_TRL_PUB_PKG.manage_taxlines returned errors ZX_API_PUB: DUMP_MSG()+ 0 Error Message(s) dumped into Zx_Errors_GT. ZX_API_PUB: DUMP_MSG()- Start Time :07-03-2013 13:46:14 End Time :07-03-2013 13:46:19 Total Time :0:0:5 return status service = E
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!