Collection Aging Form Performance Issue

(Doc ID 1537094.1)

Last updated on FEBRUARY 09, 2018

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Collection Form performance issue even after applying <Patch 13788010>:R12.IEX.B.

It takes 421 seconds to pull the customer aging information for given customer. Expect to get aging information faster for one customer.


The issue can be reproduced at will with the following steps:
1. open the aging form in collections


The issue has the following business impact:
Due to this issue, users cannot provide aging information while on the phone with a customer.

Cause

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