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R12: Order Organizer performance with Customer Name and Ordered Date (Doc ID 1537544.1)

Last updated on JULY 06, 2020

Applies to:

Oracle Order Management - Version 12.1.0 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Inquiry & Status

ACTUAL BEHAVIOR
---------------
When querying on the Order Organizer using Customer Name, and an ordered Data range, the return
execution time is unacceptably slow. Approx. 60 seconds.

EXPECTED BEHAVIOR
-----------------------
Expect execution time to be around 5-10 seconds.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigation: Order Management --> Orders, Returns --> Order Organizer
2. Enter Customer
3. Enter Order Date (From and To Any date)
4. Execution around 1 minute.

Cause

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In this Document
Symptoms
Cause
Solution
References


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