Collections Processing Payment Form Not Closing Automatically When Using The Submit And Close Option
(Doc ID 1537718.1)
Last updated on FEBRUARY 19, 2019
Oracle Advanced Collections - Version 12.1.3 and later Information in this document applies to any platform.
When entering a promise to pay, the Submit and Close doesn't close the payment window if fulfillment is sent manually.
If IEX: Send Correspondence Automatically = Manual, then the fulfillment window is displayed and the form is not closed. If IEX: Send Correspondence Automatically = Automatic, the window closes as expected.
Steps to Reproduce:
Responsibility: Collections Agent Navigation: Collections --> Enter a Promise to Pay
Set IEX: Send Correspondence Automatically = Manual
Enter a promise to pay for a customer and 'Submit and Close'
The fulfillment window pops up, click cancel, the form stays open.
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