Collections Processing Payment Form Not Closing Automatically When Using The Submit And Close Option

(Doc ID 1537718.1)

Last updated on MARCH 30, 2018

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.


When entering a promise to pay, the Submit and Close doesn't close the payment window if fulfillment is sent manually.
If IEX: Send Correspondence Automatically = Manual, then the fulfillment window is displayed and the form is not closed.
If IEX: Send Correspondence Automatically = Automatic, the window closes as expected.

Steps to Reproduce:

Responsibility: Collections Agent
: Collections --> Enter a Promise to Pay

  1. Set IEX: Send Correspondence Automatically = Manual
  2. Enter a promise to pay for a customer and 'Submit and Close'
  3. The fulfillment window pops up, click cancel, the form stays open.


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