Collections Processing Payment Form Not Closing Automatically When Using The Submit And Close Option
Last updated on FEBRUARY 23, 2015
Applies to:Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.
When entering a promise to pay, the Submit and Close doesn't close the payment window if fulfillment is sent manually.
If IEX: Send Correspondence Automatically = Manual, then the fulfillment window is displayed and the form is not closed.
If IEX: Send Correspondence Automatically = Automatic, the window closes as expected.
Steps to Reproduce:
Responsibility: Collections Agent
Navigation: Collections --> Enter a Promise to Pay
- Set IEX: Send Correspondence Automatically = Manual
- Enter a promise to pay for a customer and 'Submit and Close'
- The fulfillment window pops up, click cancel, the form stays open.
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