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Quantity On The Installation Details Is Not Updated (Doc ID 1537764.1)

Last updated on MARCH 10, 2019

Applies to:

Oracle Installed Base - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Trx Changes & Cancellations

ACTUAL BEHAVIOR
---------------
Quantity on the Installation details on the order lines is not updated. After creating a sales order with qty = 1
you can see that the Installation Details Form also shows qty = 1. User changes the quantity on the sales
order line form Qty 1 to Qty 3 the Installation Details Form does not update the field with the corrected quantity.

EXPECTED BEHAVIOR
-----------------------
Expect the qty changed on the sales order to reflect the same qty on the Installation Details form.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User.
2. Create sales order with an IB Transactable Item
3. Look at the Installation Details for and it reflects the same qty
4. Go back to sales order form and change from qty 1 to qty 3
5. Observe Installation Detail Form does not reflect the changed qty = 3.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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