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Credit Hold is being applied when there is no HOLD checked at customer site (Doc ID 1538072.1)

Last updated on APRIL 01, 2019

Applies to:

Oracle Order Management - Version 11.5.10.3 and later
Information in this document applies to any platform.

Symptoms

On : 11.5.10.3 version, On Demand Functional Issue

ACTUAL BEHAVIOR
---------------
Credit Hold rule is 60 days overdue, this customer is not overdue, there is no HOLD ticked at customer site but orders are going on hold.
This issue occurs for several customers.

EXPECTED BEHAVIOR
-----------------------
Expect orders not to go on hold.

Cause

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In this Document
Symptoms
Cause
Solution
References


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