My Oracle Support Banner

Error ORA-01403: No Data Found in EBusiness Center when Query an Account or a Party. (Doc ID 1538117.1)

Last updated on DECEMBER 05, 2019

Applies to:

Oracle TeleSales - Version 12.1 and later
Information in this document applies to any platform.


After have upgraded technology stack from 12.1.1. to 12.1.3 , get an error when querying Accounts or Parties in eBusiness Center,

ORA-01403: no data found
FRM-40735: WHEN-NEW_ITEM_INSTANCE trigger raised unhandled exception ORA-04063.

The issue can be reproduced at will with the following steps:

> Login under the Telesales Agent Responsibility
> Launch eBusiness Center
> Select Party Type=Party Relationship
> Retrieve accounts , enter customer in the Account field
> Press Ctrl L or any search button
> Select any Contact from the pop-up
> got the error
> Error occurs for other Party type searches as Organization search


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.