Error - when running concurrent Service Request Data Purge - API Error (CS_SR_PURGE_CP.PURGE_SERVICEREQUESTS)
(Doc ID 1538240.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Teleservice - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
When attempting to purge service requests using Service Request Data Purge program the following error occurs.
Error:
API Error (CS_SR_PURGE_CP.PURGE_SERVICEREQUESTS): The Service Request Purge Concurrent Program failed. The error encountered was: ORA-01722: invalid number.
Steps To Reproduce:
1. Field Service Administrator > run request > Service Request Data Purge
2. Params: Not updated since: 3 Months
3. # of Workers: 4
4. Purge Batch size: 1000
5. Non field service tasks: Purge Closed
6. Maintain Purge Audit: Yes
Changes
Cause
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In this Document
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