Error - when running concurrent Service Request Data Purge - API Error (CS_SR_PURGE_CP.PURGE_SERVICEREQUESTS)
(Doc ID 1538240.1)
Last updated on JULY 21, 2020
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
When attempting to purge service requests using Service Request Data Purge program the following error occurs.
API Error (CS_SR_PURGE_CP.PURGE_SERVICEREQUESTS): The Service Request Purge Concurrent Program failed. The error encountered was: ORA-01722: invalid number.
Steps To Reproduce:
1. Field Service Administrator > run request > Service Request Data Purge
2. Params: Not updated since: 3 Months
3. # of Workers: 4
4. Purge Batch size: 1000
5. Non field service tasks: Purge Closed
6. Maintain Purge Audit: Yes
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