Google Map Shows Wrong Location
(Doc ID 1538304.1)
Last updated on MARCH 25, 2019
Applies to:Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.
In the Field Service Map
Click on launch map function in Field Service super user. Plot for task query and plot eligible technicians. The technician is plotted in California even though his address is in Phoenix, AZ.
Expect that the task should be plotted at the correct address.
1. Login to Oracle apps
2. Field Service Manager -> Create Service Request and Task. Assign the task to a technician.
3. Tool menu -> Select 'Launch Map' and find that the task is incorrectly plotted in AZ address, even though the technician address is available in California.
This behavior is not seen for all addresses but for some...
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document