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Google Map Shows Wrong Location (Doc ID 1538304.1)

Last updated on MARCH 25, 2019

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

In the Field Service Map

ACTUAL BEHAVIOR
Click on launch map function in Field Service super user. Plot for task query and plot eligible technicians. The technician is plotted in California even though his address is in Phoenix, AZ.

EXPECTED BEHAVIOR
Expect that the task should be plotted at the correct address.

STEPS
1. Login to Oracle apps
2. Field Service Manager -> Create Service Request and Task. Assign the task to a technician.
3. Tool menu -> Select 'Launch Map' and find that the task is incorrectly plotted in AZ address, even though the technician address is available in California.
This behavior is not seen for all addresses but for some...

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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