Why does the Message APP-IEX-240248 You Must Create a Fulfillment Template Appear When Creating Disputes? (Doc ID 1538465.1)

Last updated on JULY 25, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Attempting to save disputes and after every dispute the following message appears:

APP-IEX-240248 You must create a fulfillment template before you can send correspondence

Cause

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